Cancellation and Refund Policy
Welcome to Maritime Knowledge.
At Maritime Knowledge, operated by Virtual Guru Edu Limited, we value our students and strive to provide the best possible learning experience. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds may be considered.
1. Cancellation Policy
Cancellation requests will be considered only if submitted within 7 days of the date of purchase.
However, cancellation requests may not be entertained if:
- Access to digital content (mock tests, question banks, video classes, or live sessions) has already been activated
- A significant portion of the subscribed services has been consumed
Since our services are digital and subscription-based, once access is provided, cancellation eligibility is limited.
2. Non-Refundable Services
The following services are non-refundable:
- Digital subscription plans after access is granted
- Mock tests already attempted
- Video classes already accessed
- Live doubt-clearing sessions already attended
No cancellation requests will be accepted for services that are fully or partially consumed.
3. Technical or Access Issues
In case of genuine technical issues such as:
- Unable to access the platform
- Technical errors in the platform
Students must report the issue to our Customer Support Team within 7 days of purchase. After verification, appropriate resolution such as access restoration or partial refund may be considered at our discretion.
4. Service Mismatch or Errors
If you believe that the service provided is not as described on the website, you must notify our support team within 7 days of purchase.
After reviewing the complaint, the management will take an appropriate decision, which may include:
- Issue resolution
- Access correction
- Partial or full refund (if applicable)
5. Refund Processing Timeline
If a refund is approved by Virtual Guru Edu Limited:
- Refund processing may take up to 10 working days
- Refunds will be processed through the same payment method used for the purchase
Processing time may vary depending on the bank or payment gateway.
6. Changes to Policy
We reserve the right to modify or update this Cancellation and Refund Policy at any time without prior notice.
Any changes will be effective immediately upon posting on the website.
7. Governing Law
All disputes related to cancellation or refunds shall be governed by the laws of India, and courts in Coimbatore, Tamil Nadu, shall have exclusive jurisdiction.
8. Disclaimer
The above content is created at the sole discretion of Virtual Guru Edu Limited.
Payment gateway providers, including Razorpay, shall not be liable for any claims, losses, or liabilities arising due to the merchant’s non-adherence to this policy.
Contact Information
For cancellation or refund-related queries, please contact us via the Contact Us page provided on our website.
